Cargill
  • 0 empleos activos (ver)
Publicado
octubre 24, 2022
Ubicación
"Lima", "Peru"
Tipo de empleo

Descripción

JOB PURPOSE AND IMPACT

The Customer Service Administrative Assistant, will play an integral role in supporting the customer service center administrators on process administration. In this role, you will be accountable to support process transactions associated with marketing alternatives contract creations and the process of rework and settlement change cases. You will help to ensure the process is aligned with service level agreements established and help the team prioritize daily distribution of workflows and focus on the experience of customers.

KEY ACCOUNTABILITIES

  • Support and participate in the execution of administrative transaction processing accurately and in a timely basis. This will include settlements for our farm customers, and inventory management.
  • Accountable to support the hands-on training and on-boarding of new team members on the processes associated with settlements and payments.
  • Support the team in prioritizing daily distribution of workloads, identifying productivity opportunities, and facilitating the successful execution of daily timelines and expectations in accordance to established metrics, benchmarks and service level agreements.
  • Ensure support and monitoring regarding financial processing and controls, including off-farm inventory management, outstanding accounts receivable, and open payment items, record information management, as well as additional administrative support duties as required.
  • Participate and support process/system testing and validation.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in a related field or equivalent experience
  • Demonstrated ability to execute processing transactions accurately and timely against key metrics.
  • Excellent interpersonal, and strong communication skills.
  • Strong problem solving and prioritizing skills.
  • Other minimum qualifications may apply

PREFERRED QUALIFICATIONS

  • Customer Service Center experience
  • Data processing experience.

PRIOR BENEFICIAL EXPERIENCES

  • Experience executing a full scale of customer service activities for a country or single-site team.

KEY BEHAVIORS

  • Holds self and others accountable to meet commitments.
  • Builds strong customer relationships and delivers customer centric solutions.
  • Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

SKILLS AND EXPERIENCES TO BE GAINED

  • Experience leading, advising and making decisions on major customer service activities for a medium-small team with a medium-sized customer base

"At Cargill, all people are important. Cargill is committed to creating and maintaining an inclusive and diverse work environment, where everyone is treated with dignity and respect. Aligned with our Guiding Principles, Cargill prohibits any type of discrimination and harassment against any person or candidate with respect to: race, ethnicity, color, religion, nationality, descent, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, country of origin, union membership, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations related to discrimination or employability.”

If you feel identified, apply!

In case you need any reasonable accommodation, please do not hesitate to clarify it in your application.

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